Tap & Go Hong Kong: Everything you need to know

Tap & Go is a mobile wallet that allows you to manage your money and make payments using just your smartphone¹. Download the Tap & Go app to instantly access your virtual card which can be used to make payments anywhere Mastercard or UnionPay is accepted. Then use Tap and Go Apple Pay, or Tap and Go Android Pay to pay merchants on and offline, send payments to friends and family and make international transfers.

Ready to get started with Tap & Go? Read our complete guide for all you need to know.

Table of contents

What is Tap & Go? Can I use Tap and Go overseas? How to use Tap & Go How to activate Tap & Go account and get your Mastercard and UnionPay virtual card How to top up Tap & Go How to set up Tap and Go on Apple Pay? Tap & Go Mastercard and UnionPay card Where to buy Tap and Go cards? Tap & Go Charges Tap & Go Limit How to contact Tap and Go customer service FAQ Are Tap & Go cards credit cards? Are Tap and Go physical cards available? What are the differences between TNG and Tap & Go? Can I use my Tap & Go card on PayPal? How to delete a Tap and Go account?

What is Tap & Go?

Tap & Go mobile wallets are available to anyone aged 11 or over, with a Hong Kong, Macau or Mainland China mobile number². The only exception to this is that Tap & Go accounts can’t be used by US citizens, residents or Green Card holders in Hong Kong.³

Tap & Go wallets are prepaid, which gives you control over your spending, and also makes them useful for teaching children about financial management. You’ll only be able to spend up to the amount you’ve topped up your account, making budgeting a breeze. There are, however, fees for some services you’ll want to know about. More on that later.

With your Tap and Go wallet you’ll be able to:

• Access a virtual card which can be used on Mastercard and UnionPay networks
• Use your Tap & Go card with Apple Pay or Google Pay to shop in apps, online and in selected offline stores
• Pay eligible merchants by showing or scanning QR codes.
• Make FPS peer to peer transfers to friends using their mobile numbers or QR codes
• Convert your funds between Hong Kong dollars and renminbi within the app for easy payments in both Hong Kong and Mainland China
• Make payment while travelling to merchants that have Weixin Pay (China) or PromptPay (Thailand)
• Send money internationally through Tap & Go’s partnership with Western Union

Can I use Tap and Go overseas?

There are a few different ways you can use Tap and Go when you travel or need to send money in foreign currencies:

• Switch your Tap and Go balance between Hong Kong dollars and renminbi within the app for spending in Mainland China
• Scan the PromptPay QR code to pay without foreign exchange fees in Thailand
• Use your Tap and Go card when you travel - it’s accepted anywhere Mastercard or Union Pay is available
• Send payments overseas to friends and family through Tap and Go’s partnership with Western Union

It’s important to note the costs involved in sending and spending in foreign currencies with Tap and Go.

If you’re switching between CNY and HKD within the app, you’ll want to take a look at the exchange rates being offered, compared to the mid-market exchange rate. Use a reputable online currency converter to check you’re getting a good deal as additional costs may be rolled up into the rates used.

For spending with your card in any other currency, there is a fee of 1% of the total transaction cost for UnionPay, or 2% for Mastercard.⁴

And if you’re sending a payment to a friend using Western Union, check out the fees and exchange rates available for your specific transfer. Western Union offers quick overseas payments, including cash collection - but the costs can be fairly high. As well as a transfer fee, you’ll pay a currency conversion charge which is rolled up into the exchange rate provided. Read the terms and conditions carefully before you proceed.⁵

If you want to send an online payment in a foreign currency, you could be better off with Wise. Wise international transfers use the real mid-market exchange rate with no markups or hidden costs. You just pay a low, transparent fee per transaction - which can work out much cheaper than using a provider like Western Union or your regular bank.

Learn more about Wise

How to use Tap & Go

Download the Tap & Go app, and register your personal ID documents to get started.⁶ You’ll get instant access to a virtual Tap & Go card to make your next purchase!

How to activate Tap & Go account and get your Mastercard and UnionPay virtual card

If you will need to activate your Tap & Go account to access your virtual cards. Here’s how you can do it: ⁸

• Open the Tap & Go app and provide your phone numberClick Next and input the OTP you have just received
• Set up your 6-digit PIN and click Next
• Start to verify your account using iAM Smart. Provide your personal information along with the HKID
• Choose Confirm. You should see your virtual cards now on the homepage. Check your card is now visible in My Cards on the Tap & Go homepage

How to top up Tap & Go

You can top up your Tap & Go account in the following ways:⁷

• Using FPS to transfer funds from your bank account
• Apply for a loan through HKT Flexi, and use this to top up your account
• Add cash at eligible merchants including Tap and Go CSL top ups and 7-Eleven stores
• Add cash using the Hong Kong Monetary Authority Coin Card
• Top up at a financial institution including Bank of China, HSBC and Hang Seng Bank

How to set up Tap and Go on Apple Pay?

Tap and Go virtual UnionPay card is also available on Apple Pay, which is super convenient. You can just pay with your iPhone or smartwatch contactlessly — without giving out your card and shipping information every time. Here’s how you can set up Tap and Go on Apple Pay.

Step 1: Download the Apple Pay app if you don’t already have the app.

Step 2: Activate your “Pay by Card” option, and open the “Online Payment” settings at your Tap and Go mobile wallet.

Step 3: Store your Tap and Go card in Apple Pay wallet, and now you can make payment with smart devices contactlessly.

Tap & Go Mastercard and UnionPay card

Once your account is up and running you’ll have instant access to Tap n Go virtual Mastercard and UnionPay cards. That makes this a flexible option for mobile payments locally, and when you travel.

Where to buy Tap and Go cards?

The easiest way to get a Tap and Go card is to pick one up at a designated retailer. However, the Tap and Go physical card has been discontinued since 6 January 2025. Until further notice from Tap & Go Hong Kong, new physical cards are no longer available for purchase.

Tap & Go Charges

As with most financial products, there are some service fees to know about when you’re considering opening a Tap and Go account. Here are the key costs for popular Tap & Go services.

Service	Tap & Go fee
Account opening fee	Free
Top up fee	Non-cash: Free Cash: 0.3% of cash top-up amount (from 30 June 2025)
Foreign transaction fee (foreign currency payments)	Payments processed on Mastercard network: 2% of total transaction cost Payments processed on UnionPay network: 1% of total transaction cost
Foreign transaction fee (HKD payments)	1%
International payments through Western Union	Fees vary according to payment and collection method, value and destination country Costs include transfer fee and additional charges rolled up into the exchange rate provided
Detailed transaction record	HKD30 - 6 month record provided
Dispute handling fee	HKD150
Refund handling fee upon terminating account	HKD60

Tap & Go Limit

The limits which apply to your Tap & Go account may vary according to the level of account you operate - Lite, Plus or Pro. There are also some limits to the amount you’ll be able to top up your account, which are set by the providers themselves.⁹⁺¹⁰ For example, if you want to top up through Bank of China, there is a minimum top up amount of HKD500. Topping up in cash on the other hand can only be done in multiples of HKD50, from HKD100 to HKD3,000 a day.

Here are the main limits you’ll want to know about, by account type.

Type	Lite	Plus	Pro
Minimum age limit	11	11	18
Supporting documents needed	None	Valid Hong Kong/Macau ID or passport Facial recognition on phone	Valid Hong Kong/Macau ID or passport Registered residential address Facial recognition on phone
Aggregated account balance limit	HKD3,000	HKD100,000 Under 18 limit - HKD3,000	HKD200,000
Daily top up limit	HKD25,000	HKD38,000 Under 18 limit - HKD25,000	HKD20,000
Annual top up limit	HKD25,000	HKD100,000 Under 18 limit - HKD25,000	HKD 1,200,000

How to contact Tap and Go customer service

So that’s pretty much everything you will need to know about Tap and Go. Tap and Go also put a Tap and Go hotline to assist you if you have any other questions. You can contact Tap and Go customer service through email (enquiry@tapngo.com.hk) or Tap and Go Customer Service Hotline: 2888 0000.

FAQ

Are Tap & Go cards credit cards?

Tap & Go Cards are NOT credit cards. Tap & Go wallets are prepaid, meaning you will need to top up your Tap & Go account to pay.

Are Tap and Go physical cards available?

Starting from 6 January 2025, Tap & Go has terminated all of its Mastercard physical card or UnionPay physical card. You will not be able to order any other physical cards from Tap and Go.

What are the differences between TNG and Tap & Go?

TNG Wallet is a digital wallet like Tap & Go. You pretty much can do the same things with both wallets, like holding funds, paying your friends or shopping on and offline.

There are still some differences between those two. For example, with TNG Wallet, you were able to send global remittances. With Tap & Go, you are only able to swap between HKD and RMB with your UnionPay account. Of course, you can still remit with Tap & Go to other countries, but it is done through partnership with Western Union. This means you will have to download Western Union app to remit your money.

However, TNG Wallet has been discontinued since the end of 2024.

Can I use my Tap & Go card on PayPal?

Tap & Go users have reported struggling to make Tap and Go PayPal payments.¹¹

Merchants make their own decisions about which cards and networks they can accept. Tap & Go is working with platforms and merchants to increase the acceptance of the Tap & Go card, so keep watching out for more developments on this.

How to delete a Tap and Go account?

To delete your Tap & Go account you’ll need to download and submit an Account Service Request form. Any balance you have left in the account will be returned to you.¹²

Tap & Go can be an easy way to make mobile payments in Hong Kong and overseas, as well as offering options to send money to friends and loved ones. However, you’ll want to check out all the fees and limits before you sign up, as terminating your account and getting your funds back can take some time.

Use this guide as your starting point to learn more - and don’t forget to check out Wise when you need to send low cost international payments all over the world.

Open a Wise account for free

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Sources used in this article:

1. Tap & Go
2. Tap & Go: Q&A
3. Tap & Go: Terms & Conditions
4. Tap & Go: Charges
5. Western Union: Terms & Conditions
6. Tap & Go: How to apply
7. Tap & Go: How to top up
8. Tap & Go: How to Activate virtual card
9. Tap & Go: How to top up
10. Tap & Go: How to top up
11. PayPal community: Can you link a 'Tap and Go' Union pay card to PayPal?
12. Tap & Go: Closing the account

Sources last checked on 25-Jun-2025